Home › Privacy policy
Privacy policy
Last updated: 18 October 2026. Data controller: Technocentre SAS, 18 rue Bonnat, 31400 Toulouse, France — contact@box-flambere.fr.
What data, and why
| When | Data | Purpose | Legal basis | Retention |
|---|---|---|---|---|
| Contact or call-back form | Name, e-mail, phone, message | Answer your request | Legitimate interest (pre-contractual relationship) | 12 months after the last exchange |
| Pre-booking and online booking | Identity, contact details, ID document, payment method, chosen unit | Draw up and perform the rental contract, invoice, manage site access | Contract | Contract duration + 5 years; accounting records 10 years |
| Size calculator | No personal data (runs in your browser) | Recommend a unit size | — | — |
| Access to the storage site | Access code, entry log, CCTV footage | Safety of people and goods | Legitimate interest | Log 12 months; footage 30 days at most |
| Audience measurement | Pages viewed, device, traffic source, clicks on the phone number or e-mail, form submissions (pseudonymised) | Improve the site and measure the performance of our Google Ads (no personalised advertising) | Consent (cookies) | Cookies 13 months; your choice is kept 6 months |
Who receives your data
Our processors, acting on our instructions: the site’s management and booking software (Stora Ltd, United Kingdom, hosted in the European Union — adequacy decision of 28 June 2021), the payment provider (card and SEPA direct debit), the web host (Hostinger), our internal automation tool (n8n, hosted in France), our e-mail provider (Google Workspace), audience and ad measurement, only if you accept it (Google Ireland Ltd; possible transfers to the United States covered by the Data Privacy Framework). No data is sold or passed on to third parties for commercial purposes.
Cookies
The site only uses strictly necessary technical cookies and, with your consent, audience-measurement cookies (Google Analytics 4). No Google script is loaded until you accept. The banner shown on your first visit lets you accept or decline just as easily; you are asked again after 6 months; you can change your mind at any time via the “Manage cookies” link in the footer. No font or resource is loaded from a third-party server.
Your rights
You have the right of access, rectification, erasure, restriction, objection and portability, and the right to set instructions for your data after death. Write to contact@box-flambere.fr, attaching proof of identity if needed; we reply within one month. You may lodge a complaint with the CNIL (cnil.fr) if you believe your rights are not respected.
Security
Encrypted connections (HTTPS), management tools protected by strong authentication, daily backups, payment data handled exclusively by a PCI-DSS certified payment provider: we never see it.