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Frequently asked questions
Short answers to the questions people ask us before booking. Is one missing? Write to us and we will add it.
Prices and contract
How much does a storage unit cost in Toulouse at Box Flambère?
Our prices will be published in early 2027, before opening, depending on the size and the duration: write to us or call 06 01 51 01 51. All sizes, from 2 to 20 m², are on the Units & prices page.
Is there an admin fee, a deposit or a security deposit?
No. You only pay the current month’s rent. No fee when you move in, no fee when you leave.
What is the minimum rental period?
One month. The contract then renews every month, with no commitment, and can be cancelled with 15 days’ notice.
Can I cancel at any time?
Yes, from your customer area, with 15 days’ notice. No registered letter, no fee.
How do I pay?
By card or SEPA direct debit, every month on the same date as your move-in. Businesses receive an invoice excluding VAT.
Will prices go up after opening?
Launch prices are guaranteed for 24 months for pre-bookings made before opening. Any later change is announced one month in advance.
What is the “2nd month at −50%” offer?
For every pre-booking made before opening, your second month of rent is charged at half price. The offer applies once per customer.
Access and security
Can I get to my unit at night or on Sundays?
Yes, 24/7 with your personal code. The site is fenced, lit and under CCTV.
How does the access code work?
You receive it by SMS and e-mail as soon as your unit is ready. It opens the gate and, for indoor units, the building. It is personal and can be disabled remotely.
Do I need to bring my own padlock?
Yes, or you can buy one on site (€10). Only you have the key: we have no access to your unit.
Are my belongings insured?
Your belongings remain your responsibility. Contents insurance is offered as an option when you book. Your home insurance may also cover them: check your policy.
Can I come with a removal truck?
Yes. The site has a heavy-vehicle entrance and a lane suited to trucks of 20 m³ and more. For containers, the truck parks in front of the door.
Sizes and units
What size unit for a studio, a 1-bedroom or a 2-bedroom flat?
As a guide: studio ≈ 8 m³ → 4 m² unit; 1-bedroom flat (T2 in French listings) ≈ 14 m³ → 6 m² unit or half container; 2-bedroom flat (T3) ≈ 22 m³ → 20 ft container. The size calculator fine-tunes this based on your furniture.
What is the difference between a container and an indoor unit?
The container is outdoors and you park in front of its door: ideal for bulky and heavy items. The indoor unit is inside a closed building, at a more stable temperature: ideal for boxes, archives and sensitive items. Detailed comparison.
Can I change size during my contract?
Yes, at any time, free of charge, subject to availability.
How high is a container?
2.39 m internal height, 2.35 m width and 5.9 m length for a full container.
Containers
Do storage containers get damp?
A shipping container is watertight. Condensation can appear with big temperature swings: our containers are ventilated and sit on a drained platform. For very sensitive items, choose an indoor unit.
Is the container heated?
No, neither the containers nor the indoor units are heated. The indoor units, inside a closed building, are much less affected by temperature changes.
Can I rent several containers?
Yes, side by side, subject to availability. Businesses get a reduced rate from the second one, on quotation.
Businesses
Do you provide an invoice excluding VAT?
Yes, every month, downloadable from the customer area. Business rates are quoted on request: see the Business page.
Can several team members access the container?
Yes, each authorised person receives their own code, which you can revoke at any time.
Can deliveries be made to my container?
Yes, when you are there: the driver unloads in front of your container. Arrangements for deliveries in your absence will be confirmed at opening.
Opening
When does Box Flambère open?
In April 2027 for the containers, then the indoor units in two phases later in the year. Pre-bookings are open now.
What does a pre-booking commit me to?
Nothing. It is free, with no payment, and gives you priority on your chosen size at the launch price. We let you know at least 30 days before your size opens.